COVID-19 FAQs

Here at Raceparts we have compiled some answers for the more common questions we are being asked during this time. This page will be updated throughout this period. Last updated 25th June 2021.

Can I place and order, will it be delivered?

Yes. Raceparts (UK) Ltd is able to process and send out orders for the majority of our range. We are still sending via Royal Mail, DPD, UPS and other courier services (if you have any requests for delivery service then please let us know before placing the order). Please note currently we are experiencing delays in deliveries caused by a combination of Brexit and the Covid-19 situation. UPS standard deliveries to the UK are taking 2-3 days, 1st class post is sporadic across the UK but we expect it to take 3 days to arrive (however this is getting back to normal). Please note all these expected lead-times are approximate.

Are delivery times effected?

Order processing for items which are in stock is currently not affected. Where we have to bring in items for your order, this could be affected by the current situation (please call/email for more details). We are currently advising that delivery times can be double what we would normally expect, however feedback from most of our customers has been then deliveries are arriving quicker then this, but not in all cases.
Deliveries to Europe have been effected by Brexit.

Is it safe to receive orders?

The current World Health Organisation advice is that it is safe to receive packages.

Raceparts delivery partners (Royal Mail & UPS etc.) are reducing contact with customers. This includes placing packages on doorsteps and stepping back. Alternatively you can also choose a safe place location where the driver can leave your package. So that to protect customers and their neighbours, drivers may not leave packages with neighbours etc. during this time.

Can I place and order if I am outside of the UK?

Yes. Raceparts can send out packages to anywhere which is still able to receive them. Raceparts recommends allowing double the usual delivery times. Please note delivery times within the UK are longer then usual which is having an effect on export deliveries. There are other issues for those customers within the EU. For more details on this please click here.

Is the Raceparts office open during this time?

Yes. We are open 09:00 - 17:30 Monday to Friday and 09:00 - 12:00 on Saturday. We can be contacted through email or through phone on +44 (0)1491 822000. However please note our trade counter is currently closed (see below)

Are Raceparts servicing fire extinguishers at the moment?

Yes. We are offering extinguisher servicing for OMP and Lifeline extinguishers. Please call or email before sending in your extinguisher so that we know which units are arriving. We are offering a while you wait service for extinguisher servicing but please call to book an appointment before coming to our office as this service is not always available.

Are Raceparts able to produce custom fluid lines?

Yes. If you require oil, fuel coolant or other fluid lines to be manufactured to your specification then please call or email with the details of your requirements. This is a highly specialised service, as such only certain members of our team can help you with this so availability is limited but please call or email with details of your requirements and we will try to offer the best option we can for you.

Is the trade counter open?

Our trade counter currently is closed, however a collection service for pre-ordered sales will still be available. We do have a small space outside of our office/warehouse which we are using as a makeshift trade counter, however this is a limited service.

Do I need to wear a face mask/covering when visiting Raceparts?

Yes. From 24th July 2020 all visitors to Raceparts will be required to wear a face mask/covering in compliance with current legislation. Hand sanitizer is also available.