COVID-19 FAQs

Here at Raceparts we have compiled some answers for the more common questions we are being asked during this time. This page will be updated throughout this period.

Can I place and order, will it be delivered?

Yes. Raceparts (UK) Ltd is able to process and send out orders for the majority of our range. We are still sending via Royal Mail, UPS and other courier services (if you have any request for delivery service then please let us know).

Are delivery times effected?

Order processing for items which are in stock has not been effected. When we have to bring in items for your order, this could be effected by the current situation (please call/email for more details). We are currently advising that delivery times can be double what we would normally expect, however feedback from most of our customers has been then deliveries are arriving quicker then expected.

Is it safe to receive orders?

The current World Health Organisation advice is that it is safe to receive packages.

Raceparts delivery partners (Royal Mail, UPS etc.) are reducing contact with customers. This includes placing packages on doorsteps and stepping back. Alternatively you can also choose a safe place location where the driver can leave your package. So that to protect customers and their neighbours, drivers will not leave packages with neighbours during this time.

Can I place and order if I am outside of the UK?

Yes. Raceparts can send out packages to anywhere which is still able to receive them. Raceparts recommends allowing double the usual delivery times.

Is the Raceparts office open during this time?

Yes. We are open 09:00 - 17:30 Monday to Friday. We can be contacted through email or through phone on +44 (0)1491 822000. We have reduced the number of people working in the office during this time.

Are Raceparts servicing fire extinguishers or making fluid lines at the moment?

During this time we are not offering these services, however they will return once the lock-down has ended. This is due to the reduction in staff numbers during this time. We are asking that customers do not send in their work which needs doing so that we can manage workshop space.